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Last updated 25 July 2026
Hot Pass QA/QC is billed monthly per user seat. Your subscription renews automatically each month until you cancel it.
New accounts start with a free trial. No card is required to begin, and you are not charged until you choose to subscribe.
You can cancel at any time from Billing → Manage Billing in the app, which opens our payment provider's secure portal.
Cancellation takes effect at the end of the current billing period. You keep full access until then, and you are not charged again.
We do not provide partial refunds for unused time in a billing period.
If you were charged in error — a duplicate charge, a charge after cancelling, or a charge for seats you had already removed — contact us and we will refund it in full.
If Hot Pass is unavailable for an extended period through our fault, contact us and we will credit or refund the affected period.
If your seat is paid for by a company account, billing is managed by that company's account owner.
Seats are counted from accepted members only. Pending invitations are never charged, and read-only auditor seats are free however many you invite. Adding or removing a member is prorated at the next billing cycle.
AI document reading is sold separately as prepaid credits, so you only pay for what you use. Credits are a one-time purchase, not a subscription.
AI pre-fill reads a document and fills in a form for you to check. It does not verify, approve, or certify anything — you confirm every value before it saves.
Your project records remain available for 90 days after your subscription ends. Your account becomes read-only rather than closed: you can sign in, read everything, print job books, export CSVs, and download attachments for the full 90 days. You simply cannot add or change records.
We also email you a complete export of your records when your subscription ends, with a download link valid for the whole 90 days — so you do not have to remember to do it.
At any time, including after cancelling, you can use Save Snapshot on the Project Turnover tab to download a complete copy of every record in a project. We recommend taking a snapshot before you cancel — it is yours outright, independent of the app or your account.
If you resubscribe within the 90 days, everything is exactly where you left it. After the retention period, data may be permanently deleted.
We never store your card details. All payment pages are hosted by Stripe, our payment provider, and card information does not pass through Hot Pass.
support@hotpassqc.com — we aim to respond within 3 business days.
Hot Pass QA/QC — Texas, USA. Company registration in progress; full business details will be published here once filed.